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Privacy Policy

How we collect, use, and protect your personal data

Last updated: 1 April 2025

1. Who We Are

Blue Line Plumbing Ltd ("we", "us", "our") is a company registered in England and Wales. We operate a professional plumbing services business across the United Kingdom. Our registered address is Blue Line Plumbing Ltd, 14 Waterway Business Park, Manchester, M1 5GH.

We are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

For any privacy-related queries, please contact our Data Protection Officer at: privacy@bluelineplumbing.co.uk

2. What Information We Collect

We may collect and process the following personal data about you:

  • Identity data: first name, last name, title
  • Contact data: billing address, service address, email address, telephone numbers
  • Transaction data: details about payments and services you have purchased from us
  • Technical data: internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform
  • Usage data: information about how you use our website and services
  • Marketing and communications data: your preferences in receiving marketing from us

3. How We Collect Your Data

We use different methods to collect data from and about you including:

  • Direct interactions: You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise.
  • Automated technologies: As you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns.
  • Third parties: We may receive personal data about you from various third parties such as analytics providers and advertising networks.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide and manage the services you have requested from us
  • To process and manage bookings and appointments
  • To send you service confirmation and follow-up communications
  • To send you marketing communications where you have consented
  • To improve our website, products, and services
  • To comply with a legal or regulatory obligation

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases for processing your personal data:

  • Contract: Processing is necessary for the performance of a contract to which you are a party.
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your fundamental rights.
  • Consent: You have given clear consent to process your personal data for a specific purpose (e.g., marketing emails).
  • Legal obligation: Processing is necessary for us to comply with the law.

6. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.

We use the following types of cookies:

  • Strictly necessary cookies: Required for the operation of our website.
  • Analytical/performance cookies: Allow us to recognise and count visitors and to see how they move around our website.
  • Functionality cookies: Used to recognise you when you return to our website.
  • Targeting cookies: Record your visit to our website, the pages you have visited and the links you have followed.

You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies. If you block all cookies, some parts of our website may not work.

7. How We Share Your Data

We do not sell, trade, or rent your personal information to third parties. We may share your personal data with:

  • Our service providers who assist us in providing our services (e.g., IT systems, CRM software)
  • Professional advisers including solicitors, accountants, and insurers
  • HM Revenue & Customs and other regulatory authorities
  • In the event of a merger, acquisition, or sale of all or part of our business

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Generally, we retain customer data for 6 years following the end of our business relationship, in line with UK legal requirements. Marketing data is retained until you withdraw consent.

9. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights:

  • Right to access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request that we correct inaccurate or incomplete data.
  • Right to erasure: Request that we delete your personal data in certain circumstances.
  • Right to restrict processing: Request that we restrict how we use your data.
  • Right to data portability: Request the transfer of your data to you or a third party.
  • Right to object: Object to our processing of your personal data.
  • Rights related to automated decision-making: Rights relating to automated decision-making and profiling.

To exercise any of these rights, please contact us at privacy@bluelineplumbing.co.uk. You also have the right to make a complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

11. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

12. Changes to This Policy

We keep our privacy policy under regular review. This version was last updated on 1 April 2025. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: